Refund policy

Returns Overview

Return period	30 days from the date your order is delivered
Who covers return shipping	The customer, unless we made a mistake or the item arrived damaged
Refund processing time	Within 7 business days of receiving your return
Refund method	Credited to your original payment method
Exchanges	Subject to stock availability
Damaged or defective items	Free replacement or refund, and we cover return shipping

Return Window

Not quite right for your space? You have 30 days from the delivery date to send items back to us. Once that window has closed, we won't be able to process the return.

Items must be unused and in their original condition, with all tags, labels, and packaging intact — including any inserts, hardware, or accessories that came with the product.

Starting a Return

Email support@meroci.com with your order number and the reason for your return
Our team will respond within 24 hours with next steps
Pack the item securely — the original packaging is best for fragile home items
Send it to our returns address:

20 Havelock Road
Hastings, East Sussex
United Kingdom, TN34 1BP
Once we receive it, your refund or exchange will be processed within 7 business days

Return Shipping Costs

Return shipping is the customer's responsibility.

Exception: If we shipped the wrong item, or your order arrived damaged or defective, we'll cover the cost of return shipping.

Damaged or Defective Items

We take care when packing every order, but occasionally items get damaged in transit. If yours arrives damaged, contact us within 30 days of delivery at support@meroci.com with your order number and a photo showing the damage.

We'll cover return shipping and send you a free replacement or a full refund — whichever you'd prefer.

Missing Parts or Incorrect Items

If a component is missing — like hardware for a shelving unit, a lampshade, or part of a set — or you received the wrong product, email support@meroci.com and we'll resolve it at no cost to you.

Order Cancellations

You can cancel an order free of charge within 12 hours of placing it.

Once an order has shipped, it can no longer be cancelled — please follow our standard return process instead.

Partial Returns on Multi-Item Orders

If you return only part of a larger order, the original shipping fee is non-refundable, unless the return is the result of an error on our part.

Items That Can't Be Returned

We can't accept items that show signs of use or wear, are missing their original packaging, tags, or accessories, or are returned after the 30-day window has closed.

Refund Timing

Once your return has been received and inspected, we'll issue your refund within 7 business days and send you a confirmation email.

Refunds are credited to your original payment method. Depending on your bank, it may take a few extra days to appear on your statement.

Refund Delays

If it's been more than 7 business days since we received your return and you still haven't seen a refund, please check with your bank or card provider first, as delays can happen on their end. Still nothing? Email support@meroci.com and we'll look into it for you.

Exchanges

Exchanges depend on what's currently in stock. Email support@meroci.com with your order number and the item you'd like instead. If there's a price difference, we'll charge or refund you accordingly.